Easy Returns
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Your satisfaction is our TOP priority. We offer easy returns* for 30 days and free exchanges within 45 days on eligible products purchased from duckybeau.com for all retail orders shipped within the contiguous United States.
Free Exchanges
We gladly accept new, unused, and unwashed merchandise in salable condition with a receipt from duckybeau.com for exchange within 45 days of purchase. Exchange requests made within this timeframe will receive a complimentary return label. Items must be in original condition with tags attached, worn or washed items will not be accepted. Final sale items cannot be returned or exchanged.
*Please note that only one free exchange will be provided per order. Additional return requests can be made on a single order; however subsequent requests will be issued as store credit minus the return fee of $7.00.
Easy Returns
We will gladly accept returns of new, unused, and unwashed merchandise in salable condition with a receipt from duckybeau.com for a refund within 30 days of purchase. Items must be in original condition with tags attached, worn or washed items will not be accepted.A $7.00 return fee will be deducted from the refund. Refunds are issued to the original payment method. Please note that final sale items cannot be returned.
Gift Returns
Items received as a gift from duckybeau.com with a receipt can be returned or exchanged. The policy and requirements above apply to gift returns as well. Gift returns can be submitted here. When submitting a gift return through the gift return page, the original purchaser will not be notified. Items must be in original condition with tags attached, worn or washed items will not be accepted.
Please contact our team here if you need assistance locating the order details.
Return & Exchange Process
- To initiate your return or exchange request please click Start a Return below
- Upon submitting your request, you will be provided a return shipping label. If you are choosing to return rather than exchange, a $7.00 return fee will be deducted from the total refund.
- Pack your return securely, in the original package if possible, and include your completed invoice.
- Affix your return shipping label to the packaging. Make sure no other tracking labels are shown.
- Take the package to your nearest drop-off location.
- The exchange or refund will be processed once the items have been checked in
- You will receive an email notification upon the completion of your request.
*Failure to adhere to the return guidelines may result in future orders being ineligible for return.
Refunds
All refunds, without exception, will be credited to the original form of payment or in-store credit. All domestic gift returns receive store credit. Please allow 5-10 business days upon returning your items to receive the payment or in store credit. Shipping costs are not refundable.
International Customers
International customers wishing to make returns can email Customer Service, [email protected], for our International Return Policies and shipping costs.
Changes and Cancellations
To cancel or modify your order, please contact us at 866.709.2326 as soon as possible. Our customer service team is available Monday through Friday, from 9am to 4pm CST. We will make every effort to accommodate your request.
Please note that our order-fulfillment and shipping processes are designed to be highly efficient, and once an order has entered the shipping phase, we are unable to make any changes or cancellations.
* If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.
** Once the initial non-refundable payment is processed for a private label purchase, the cancellation will result in the customer’s forfeit of those funds and the release of Ducky Beau’s obligation to deliver the product.
Delivery Related
Incorrect Shipping Information
If packages are returned to Ducky Beau. due to an incorrect shipping address provided by a customer, the customer is responsible for the return shipping cost as well as the redelivery cost. Ducky Beau. is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer.
Lost or Stolen Packages
Ducky Beau Inc. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Ducky Beau. will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
No refunds, replacements, or credits will be issued for orders confirmed to have been delivered to the address provided in the order.
Wholesale Returns
Please contact our team through [email protected] for details.
“Wholesale” pertains to products purchased from Ducky Beau Inc. that have the Ducky Beau label applied to them.